Terms of Service

This Terms of Service Agreement (“Agreement”) sets forth the terms and conditions for your use of the hosting services (“Services”) offered by Robotmedia Pty Ltd/Robotmedia LLC/WP Alpha/WP Speed Fix/The Search Engine Shop (“Company” or
“The Company”). By using the Services, you (“Customer”) agree to be bound by this Agreement.

1. Definitions

  • Services: The hosting services provided by Company, including shared hosting, email hosting, DNS hosting, domain name registration virtual private server (VPS) hosting, dedicated server hosting, and any other services offered by Company.
  • Content: Data, information, text, software, graphics, or other materials uploaded, posted, or stored by Customer on the Services.
  • Acceptable Use Policy (AUP): The policy outlining prohibited uses of the Services.

2. Services

Company provides Customer with access to and use of the Services in accordance with this Agreement. Company reserves the right to modify, suspend, or discontinue the Services and modify the Terms Of Use at any time with or without notice

The Company provides support for the Services but in some instances, support requests may fall outside of the scope of the Services provided by The Company, for example Woocommerce Application Support. In such instances The Company may offer The Customer additional support services for a fee.

3. Customer Obligations

  • Customer is responsible for:
    • Maintaining the confidentiality of their account login credentials.
    • Complying with the AUP.
    • Keeping their Content lawful and up-to-date.
    • Abiding by local laws in any jurisdiction in which they operate
    • Abiding by local laws in the jurisdiction where the website is hosted
    • Backing up their Content.
    • Paying all applicable fees for the Services.


4. Acceptable Use Policy & Bandwidth Usage

Customer agrees to use the Services in a manner that is consistent with the AUP, which is incorporated herein by reference. The AUP prohibits, but is not limited to, the following:

  • Illegal activity, including copyright infringement, trademark infringement, and distribution of illegal content.
  • Spamming, phishing, or other forms of unsolicited communication.
  • Activities that may disrupt the network or servers.
  • Storing or transmitting malicious code.

The Company may offer unlimited bandwidth for the Services. However, “unlimited” refers to the absence of a set data transfer cap. This service is intended for typical website hosting and does not include excessive or abusive usage that negatively impacts server performance or disrupts service for other customers.

Company reserves the right to:

  • Investigate unusually high bandwidth usage.
  • Implement bandwidth throttling or other measures to ensure fair and consistent service for all customers.
  • Require Customer to upgrade their plan if bandwidth usage consistently exceeds reasonable levels.


This clause clarifies that while there’s no strict data cap, Company can manage resource allocation to maintain service quality.


5. Content

Customer retains ownership of their Content. Customer grants Company a non-exclusive license to use the Content for the purpose of providing the Services. Company is not responsible for the legality, accuracy, or appropriateness of the Content.


6. Backups

Customer is responsible for regularly backing up their Content. Company does not guarantee the availability of backups.

The Company provides the functionality for customers to make their own backups on a scheduled basis to their own offsite storage – FTP, Dropbox and Google Drive

Backups can and will fail. We strongly recommend you use multiple backup methods for your website, Content or Services


7. Term and Termination

This Agreement will commence on the date Customer signs up for the Services and will continue until terminated by either party. This Agreement may be terminated by Company for any violation of this Agreement by Customer. Upon termination, Customer’s access to the Services will be suspended, and all Content may be deleted.


8. Fees and Payment

Customer agrees to pay all applicable fees for the Services as set forth on the Company’s website or in a separate agreement. Payment is due on or before the invoice date. Company reserves the right to suspend or terminate the Services for non-payment.


9. Disclaimer of Warranties

COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.


10. Limitation of Liability

COMPANY WILL NOT BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR RELATED TO THE USE OF THE SERVICES, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES.


11. Indemnification

Customer agrees to indemnify and hold harmless Company from any claims, losses, damages, liabilities, costs, and expenses (including attorney’s fees) arising out of or related to Customer’s use of the Services or violation of this Agreement.


12. Force Majeure

Company will not be liable for any delay or failure to perform its obligations under this Agreement due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, or network outages.

13. Entire Agreement

This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous communications, representations, or agreements.


14. Governing Law

This Agreement will be governed by and construed in accordance with the laws of Australia.


15. Severability

If any provision of this Agreement is held to be invalid or unenforceable, such provision will be struck and the remaining provisions will remain in full force and effect.


16. Waiver

No waiver by Company of any breach of this Agreement will be deemed a waiver of any subsequent breach.